Overview
While using Qvinci, it may become necessary to update your email, username, or password that you use for your account.
The instructions provided below will walk you through that simple process.
Update Password
Step 1. Log in to your Qvinci account.
Step 2. From the left navigation go to the menu and select Account > Profile.
Step 3. On the following screen select the "Change Password" option to update the password.
NOTE: Passwords must be between 9-64 characters and contain at least 3 of the following classes of characters: lowercase, uppercase, numeric, and "special" characters ( !, @, #, $, %, ^, &, *, (, ) ).”
Step 4. Click the "Save" button to save the changes.
Username Update
Step 1. Log in to your Qvinci account.
Step 2. From the menu select Account > Profile.
Step 3. On the following screen click on the existing username that appears.
Step 4. From the following popup, update the first name or last name.
Step 5. Click the "Save" button to save the changes.
Update Email
Only a non-Administrator may change their email using this method. Contact Qvinci if you are the Qvinci Administrator and are needing to update your email.
Step 1. Log in to your Qvinci account.
Step 2. From the menu, select Account > Profile.
Step 3. On the following screen click on the existing email that appears under "Contact Details."
Step 4. From the following popup, update the email on file.
Step 5. Click the "Save" button to save the changes.
Have Questions?
We're More Than Happy to Help
Schedule a call with Customer Success below, email us at support@qvinci.com or call us at 1-512-637-7337 Ext. 1 Available M-F, 7:30am-6:30pm CT and it is always FREE!
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