If you are unable to log in to Qvinci Royalty Hub, it may be caused by the sign-in method, incorrect login details, an account lockout, email delivery issues, or accidentally starting the sign-up process instead of logging in.

- Troubleshooting Login Issues -

1. Confirm you are using the correct sign-in method

Qvinci Royalty Hub may be configured for either a standard email-and-password login or an Intuit login. If one method does not work, try the other sign-in option from the login page.

Tip: If you are not sure which login method is connected to your account, contact support so they can confirm the correct sign-in type.

2. Check for typos in your email address or password

Double-check that the email address entered matches the email address associated with your Qvinci Royalty Hub account. If the email address is correct but you still cannot log in, use the password reset option to create a new password.

3. Wait if your account is locked

If you receive a message that your account has been locked, too many incorrect password attempts may have been entered in a row. Wait for the lockout period to end, then try resetting your password before logging in again.

4. Resolve missing verification or password reset emails

If no code or password reset email arrives, first confirm that the correct email address is being used. Then check your junk, spam, or filtered folders in case the email was redirected away from your inbox.

• Use the email address associated with your Qvinci Royalty Hub account.
• Check junk, spam, deleted, archive, or filtered folders.
• If you previously marked Qvinci Royalty Hub emails as spam, contact support so they can review the email status.
• If emails are bouncing or there is an email outage, support may need to verify the issue or you may need to wait until the outage is resolved.

5. Make sure you selected Login instead of Sign Up

If you accidentally select Sign Up instead of Login, you may begin creating a new account. If you already have a Qvinci Royalty Hub account, return to the login page and choose the appropriate login option.

When to Contact Support

Contact Qvinci Royalty Hub support if you have tried the steps above and still cannot log in, if you are unsure which sign-in method your account uses, or if password reset or verification emails are not being delivered.